Desktop Support Tech II — IT Asset & AV Lead

Milestone Technologies, Inc.; Ciudad de México; On-site; MXN 210,000 - 320,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an IT Technician to deploy and support laptops, printers, and mobile devices within our Mexico City operations.

You will lead technical tasks, coordinate asset management, and mentor junior technicians while ensuring timely resolution of IT issues in a dynamic environment. The role requires hands-on hardware skills, ITSM tooling experience, strong communication, and bilingual Spanish/English capabilities.

Qualifications

• Minimum 3 years of experience as an IT Technician or in a similar technical support role.
• Proficiency deploying and managing laptops, mobile devices, printers, and related software.
• Experience with IT Asset Management and ITSM tools.
• Strong troubleshooting, hardware repair, and maintenance skills.
• Ability to perform physical IT-related tasks safely and efficiently.
• Excellent communication with a user-focused support approach.
• Mentor junior staff and lead support teams.
• Fluent in Spanish and English preferred.

Responsibilities

• Deploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics.
• Perform software break/fix procedures.
• Activate roaming services for mobile devices.
• Provide timely updates to users utilizing the ITSM tool.
• Conduct workstation sweeps for maintenance and troubleshooting.
• Support IT Asset Management including storage administration, inventory, and management.
• Manage printers, including configuration, deployment, and troubleshooting.
• Support network and infrastructure operations as needed.
• Execute adds, moves, and changes within IT infrastructure.
• Coordinate tech grab-and-go replenishment.
• Maintain loaner devices fleet ensuring availability and functionality.
• Maintain conference/meeting room AV systems to ensure they are operational.
• Perform physical IT-related tasks such as cabling, unboxing/boxing equipment, lifting, climbing ladders, and organizing storage.
• Handle hardware shipments and logistics.
• Be available to support additional IT-related activities as necessary.
• Mentor and provide support to junior technicians.
• Provide technical leadership within the support organization.
• Assess, prioritize, review, and assign IT support tickets to appropriate technicians; coordinate support resources efficiently.
• Operationally lead daily IT support efforts to ensure timely resolution of issues.

Skills

IT support

Mentor staff

Spanish/English

ITSM tools

IT Asset Mgmt

Desktop/Laptop deployment

Tools

ITSM tools

IT Asset Mgmt

Job description

Milestone Technologies, Inc. is seeking an IT Technician to deploy and support laptops, printers, and mobile devices within our Mexico City operations.

You will lead technical tasks, coordinate asset management, and mentor junior technicians while ensuring timely resolution of IT issues in a dynamic environment. The role requires hands-on hardware skills, ITSM tooling experience, strong communication, and bilingual Spanish/English capabilities.