Onsite IT Support Tech for VIP Users - Mexico City

MAERSK; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Christmas bonus

Vacation premium

Vacation days

Food vouchers

Savings fund

Medical insurance

Life insurance

Annual bonus

Job summary

Maersk in Mexico City is seeking an IT Support Technician to join the Onsite Technology team. You will provide hands-on IT support across workplace technologies, infrastructure, asset lifecycle, and end-user services for business units, including VIP stakeholders.

Responsibilities include managing asset lifecycle, hardware/software asset management, troubleshooting devices, printers, LAN issues, and coordinating local technology projects.

Qualifications

• 3+ years IT support experience in a large/global organization.
• Experience with end-user computing and onsite infrastructure.
• Experience with collaboration technologies and video conferencing.
• ITIL knowledge is an advantage.

Responsibilities

• Provide onsite technical support for incidents and service requests.
• Manage IT asset lifecycle including installation, relocation, upgrades, and decommissioning.
• Support hardware and software asset management, inventory accuracy, tracking, and compliance activities.
• Troubleshoot end-user devices, printers, collaboration technologies, LAN connectivity, and local infrastructure issues.
• Deliver high-quality support for VIP users while ensuring service level commitments are met.
• Coordinate local technology projects, hardware and software upgrades, and procurement activities in line with company processes.

Skills

IT support

End-user computing

Active Directory

Windows

Microsoft 365

Video conferencing

ITIL knowledge

Tools

Windows OS

Microsoft 365

Active Directory

Printers

Job description

Maersk in Mexico City is seeking an IT Support Technician to join the Onsite Technology team. You will provide hands-on IT support across workplace technologies, infrastructure, asset lifecycle, and end-user services for business units, including VIP stakeholders.

Responsibilities include managing asset lifecycle, hardware/software asset management, troubleshooting devices, printers, LAN issues, and coordinating local technology projects.