Luxury Housekeeping Coordinator — Guest Experience

Four Seasons Hotels Limited; La Ribera; On-site; MXN 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary & annual incentive

Shuttle service for guests

Uniforms and dry cleaning

In-house training workshops

Employee recognition programs

Job summary

Four Seasons Resort Los Cabos at Costa Palmas in Mexico is seeking a Housekeeping Coordinator. You will oversee daily housekeeping operations across AM and PM shifts, ensuring rooms are ready for guests and daily reports are prepared to Four Seasons standards.

Required: fluency in Spanish and English, 2+ years in Guest Experience – Call Centre, 1+ year in a luxury hotel setting. Strong communication and cross-cultural guest service are essential.

Qualifications

• Fluency in Spanish and English is required for this position.
• Minimum of two (2) years working in Guest Experience – Call Centre department.
• One or more years’ experience in a luxury hotel or similar environment is considered an asset.

Responsibilities

• Track and assign rooms arriving that day to ensure readiness before guest arrival.
• Maintain guest calls, DND reports and department inventory and reports.
• Respond to FS Chat requests promptly; send welcome messages and contact guests as needed.
• Review and follow up on special requests (anniversaries, honeymoons, birthdays).
• Report anomalies in guest experience and log them for follow-up in the database.
• Maintain strong communication with Front Desk, Engineering, IT, IRD and other departments to ensure a unique guest experience.

Skills

Spanish and English fluency

Guest Experience – Call Centre

Luxury hotel experience (asset)

Interpersonal skills

Cross-cultural sensitivity

Job description

Four Seasons Resort Los Cabos at Costa Palmas in Mexico is seeking a Housekeeping Coordinator. You will oversee daily housekeeping operations across AM and PM shifts, ensuring rooms are ready for guests and daily reports are prepared to Four Seasons standards.

Required: fluency in Spanish and English, 2+ years in Guest Experience – Call Centre, 1+ year in a luxury hotel setting. Strong communication and cross-cultural guest service are essential.