Housekeeping Coordinator

Four Seasons Hotels Limited; La Ribera; Presencial; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & annual incentive

Shuttle service for guests

Uniforms and dry cleaning

In-house training workshops

Employee recognition programs

Descripción de la vacante

Four Seasons Resort Los Cabos at Costa Palmas in Mexico is seeking a Housekeeping Coordinator. You will oversee daily housekeeping operations across AM and PM shifts, ensuring rooms are ready for guests and daily reports are prepared to Four Seasons standards.

Required: fluency in Spanish and English, 2+ years in Guest Experience – Call Centre, 1+ year in a luxury hotel setting. Strong communication and cross-cultural guest service are essential.

Formación

• Fluency in Spanish and English is required for this position.
• Minimum of two (2) years working in Guest Experience – Call Centre department.
• One or more years’ experience in a luxury hotel or similar environment is considered an asset.

Responsabilidades

• Track and assign rooms arriving that day to ensure readiness before guest arrival.
• Maintain guest calls, DND reports and department inventory and reports.
• Respond to FS Chat requests promptly; send welcome messages and contact guests as needed.
• Review and follow up on special requests (anniversaries, honeymoons, birthdays).
• Report anomalies in guest experience and log them for follow-up in the database.
• Maintain strong communication with Front Desk, Engineering, IT, IRD and other departments to ensure a unique guest experience.

Conocimientos

Spanish and English fluency

Guest Experience – Call Centre

Luxury hotel experience (asset)

Interpersonal skills

Cross-cultural sensitivity

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of Housekeeping Coordinator

The Housekeeping Coordinator is responsible for ensuring the smooth running of the daily housekeeping operations in both AM and PM services, as well as the preparation of daily reports, always in accordance with the quality standards established by Four Seasons.

What you will do:

• Will be in charge of tracking and assigning rooms that have arrival of the day so that they are ready before the guest's arrival time
• Keeping the corresponding report of guest calls and DND (Do not Disturb) report as well as the reports and inventory that are necessary for the department
• Respond to FS Chat requests in a timely manner. Send welcome message and contact guest whenever necessary
• Review and follow up on all special requests (Anniversary, honeymoon, birthday, etc.)
• Report any anomalies in the guest's experience and add them to the respective database for follow up
• Maintain excellent communication and coordination with the departments that directly influence the Housekeeping operation, such as Front Desk, Engineering, IT, IRD, etc. Ensuring the guest, a unique experience

What you bring:

• Fluency in Spanish and English is required for this position
• A minimum of two (2) years working in Guest Experience – Call Centre department
• One + years’ experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guest preferences.

*This job requires applicants to have current work authorization in Mexico*

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA , will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

Service Culture

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs Housekeeping Coordinator assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.