Luxury Bell Desk Coordinator - Guest Experience & Ops

Four Seasons; La Ribera; On-site; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Shuttle service from nearby points

Complimentary dry cleaning

Complimentary room nights

In‑house training workshops

Complimentary meals

Employee recognition programs

Job summary

Four Seasons Los Cabos is seeking a Bell Desk Coordinator to coordinate the bell staff, ensure a welcoming guest experience, assist with luggage, and support transfers in lobby areas and resort entrances. The role requires bilingual Spanish-English, at least two years in Front Desk or Rooms, plus luxury experience; proficiency with Opera Software and a strong customer-service mindset.

Be part of a team delivering exceptional service in a luxury setting, with opportunities for career growth and

Qualifications

• Fluency in Spanish and English required.
• Minimum 2 years in Front Desk or Rooms division.
• 2+ years in luxury hotel environment preferred.
• Proficient in Opera Software.
• Knowledge of hotel systems with attention to detail.
• Strong guest service orientation and communication.
• Cultural sensitivity and customer service mindset.
• Guest-centric focus and personalized service.

Responsibilities

• Coordinate daily bell staff activities and assign tasks.
• Supervise service standards during guest arrivals and departures.
• Handle, safekeep, and deliver guests' luggage.
• Organize internal transportation and external transport when needed.
• Monitor lobby cleanliness and order.
• Follow up on special guest requests.
• Train new staff and reinforce procedures.

Skills

Bilingual Spanish-English

Interpersonal skills

Customer service

Attention to detail

Guest service

Tools

Opera Software

Job description

Four Seasons Los Cabos is seeking a Bell Desk Coordinator to coordinate the bell staff, ensure a welcoming guest experience, assist with luggage, and support transfers in lobby areas and resort entrances. The role requires bilingual Spanish-English, at least two years in Front Desk or Rooms, plus luxury experience; proficiency with Opera Software and a strong customer-service mindset.

Be part of a team delivering exceptional service in a luxury setting, with opportunities for career growth and