Bilingual Front Desk Agent – Luxury Resort

fourseasons; La Ribera; Presencial; MXN 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Shuttle service from local areas

Uniforms: dry cleaning

In-house training workshops

Employee recognition programs

Descripción de la vacante

Four Seasons Resort and Residences Los Cabos at Costa Palmas is seeking a Front Desk Receptionist to warmly welcome guests, ensure a seamless check-in and check-out, and serve as the liaison between guests and resort departments during their stay.

The ideal candidate will be bilingual in Spanish and English, have at least 2 years in Front Desk or Rooms, ideally in a luxury setting, and be proficient with Opera Software and hotel systems to deliver exceptional guest experiences.

Formación

• Bilingual Spanish and English required.
• Minimum 2 years in Front Desk or Rooms division.
• Experience in luxury hotel environment preferred.
• Proficient with hotel systems and payment processing.

Responsabilidades

• Greet guests warmly and manage check-in/check-out.
• Manage room reservations, cancellations, and changes in the booking system.
• Answer calls and emails regarding bookings, services, and inquiries.
• Address guest concerns and special requests promptly and professionally.
• Process payments, issue invoices, and maintain accurate records.
• Coordinate with housekeeping, maintenance, and departments to meet guest needs.
• Promote resort events, spa services, and dining options.

Conocimientos

Fluency in Spanish

Fluency in English

Front Desk experience

Interpersonal skills

Customer service mindset

Herramientas

Opera Software

Descripción del empleo

Four Seasons Resort and Residences Los Cabos at Costa Palmas is seeking a Front Desk Receptionist to warmly welcome guests, ensure a seamless check-in and check-out, and serve as the liaison between guests and resort departments during their stay.

The ideal candidate will be bilingual in Spanish and English, have at least 2 years in Front Desk or Rooms, ideally in a luxury setting, and be proficient with Opera Software and hotel systems to deliver exceptional guest experiences.