Housekeeping Coordinator

fourseasons

La Ribera

Presencial

MXN 223.000 - 402.000

Jornada completa

Hace 8 días

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Compensation

Transport

Uniforms

Training & Development

Recognition

Descripción de la vacante

Four Seasons Resort and Residences Los Cabos at Costa Palmas is seeking a Housekeeping Coordinator to ensure smooth daily housekeeping operations across AM and PM services. The role includes preparing daily reports, coordinating room readiness, and delivering a world-class guest experience aligned with Four Seasons standards.

The candidate will manage guest requests, uphold high service levels, and work closely with Front Desk, Engineering, IT, and other teams to maintain operations and guest

Formación

Fluency in Spanish and English is required.
Minimum of two years in Guest Experience – Call Centre.
One+ years in a luxury hotel or similar environment is an asset.
Excellent interpersonal and communication skills.
Cross-cultural sensitivity and customer service orientation.
Guest centricity and understanding of guest preferences.

Responsabilidades

Track and assign rooms arriving that day to ensure readiness before guest arrival.
Maintain reports on guest calls, DND status, and department inventory.
Respond to Four Seasons Chat requests promptly and greet guests when needed.
Review and follow up on special requests (anniversaries, honeymoons, birthdays).
Report anomalies in guest experience and log for follow-up in database.
Maintain communication with Front Desk, Engineering, IT, IRD and other departments to ensure a seamless guest experience.

Conocimientos

Fluency in Spanish and English

Guest Experience – Call Centre

Luxury hotel experience

Interpersonal skills

Cross-cultural sensitivity

Guest-centricity

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of Housekeeping Coordinator

The Housekeeping Coordinator is responsible for ensuring the smooth running of the daily housekeeping operations in both AM and PM services, as well as the preparation of daily reports, always in accordance with the quality standards established by Four Seasons.

What you will do:

Will be in charge of tracking and assigning rooms that have arrival of the day so that they are ready before the guest’s arrival time
Keeping the corresponding report of guest calls and DND (Do not Disturb) report as well as the reports and inventory that are necessary for the department
Respond to FS Chat requests in a timely manner. Send welcome message and contact guest whenever necessary
Review and follow up on all special requests (Anniversary, honeymoon, birthday, etc.)
Report any anomalies in the guest’s experience and add them to the respective database for follow up
Maintain excellent communication and coordination with the departments that directly influence the Housekeeping operation, such as Front Desk, Engineering, IT, IRD, etc. Ensuring the guest, a unique experience

What you bring:

Fluency in Spanish and English is required for this position
A minimum of two (2) years working in Guest Experience – Call Centre department
One + years’ experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross-cultural sensitivity and customer service orientation
Guest centricity and understanding of the importance of guest preferences.

*This job requires applicants to have current work authorization in Mexico*

What we offer:

Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
Uniforms: Complimentary Dry Cleaning for Employee Uniforms
Training & Development: In-house training workshops for line and management employees
Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world‑class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Hotel Site: https://www.fourseasons.com/es/loscabos/
Instagram: #fsloscabos

Service Culture

Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at: