Logistics Customer Support Specialist

J-K Network Services; Veracruz; Sur place; MXN 59 311 - 82 377; Plein temps

Avantages offerts par ce poste

HMO

Government benefits

13th Month Pay

Sick Leave

Résumé du poste

A logistics firm is seeking a Customer Support Officer to handle daily customer service operations and provide support to team members. The ideal candidate should have a Bachelor’s degree and at least 1-2 years of experience in customer service. Responsibilities include responding to inquiries, preparing reports, and resolving escalated concerns. This full-time role is on-site in Binan Laguna and offers benefits such as HMO and 13th Month Pay.

Qualifications

• Bachelor's degree holder required.
• At least 1-2 years of experience in customer service.
• Willingness to work on site in Binan Laguna.

Responsabilités

• Handle daily back-office customer service operations via email and phone.
• Ensure timely and professional responses to customer inquiries.
• Provide support to team members by sharing knowledge and best practices.
• Prepare reports on inquiry volumes and customer feedback.
• Act as a point of contact for escalated customer concerns.

Connaissances

Customer service

Communication

Problem-solving

Formation

Bachelor’s degree

Description du poste

A logistics firm is seeking a Customer Support Officer to handle daily customer service operations and provide support to team members. The ideal candidate should have a Bachelor’s degree and at least 1-2 years of experience in customer service. Responsibilities include responding to inquiries, preparing reports, and resolving escalated concerns. This full-time role is on-site in Binan Laguna and offers benefits such as HMO and 13th Month Pay.