Logistics Customer Support Specialist

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm is seeking a Customer Support Officer to handle daily customer service operations and provide support to team members. The ideal candidate should have a Bachelor’s degree and at least 1-2 years of experience in customer service. Responsibilities include responding to inquiries, preparing reports, and resolving escalated concerns. This full-time role is on-site in Binan Laguna and offers benefits such as HMO and 13th Month Pay.

Formación

• Bachelor's degree holder required.
• At least 1-2 years of experience in customer service.
• Willingness to work on site in Binan Laguna.

Responsabilidades

• Handle daily back-office customer service operations via email and phone.
• Ensure timely and professional responses to customer inquiries.
• Provide support to team members by sharing knowledge and best practices.
• Prepare reports on inquiry volumes and customer feedback.
• Act as a point of contact for escalated customer concerns.

Conocimientos

Customer service

Communication

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

A logistics firm is seeking a Customer Support Officer to handle daily customer service operations and provide support to team members. The ideal candidate should have a Bachelor’s degree and at least 1-2 years of experience in customer service. Responsibilities include responding to inquiries, preparing reports, and resolving escalated concerns. This full-time role is on-site in Binan Laguna and offers benefits such as HMO and 13th Month Pay.