Logistics Client Services Specialist

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm in Binan Laguna is seeking a Client Services Officer to handle daily back-office operations and ensure timely responses to customer inquiries. The ideal candidate should hold a Bachelor's degree and have 1-2 years of customer service experience. Responsibilities include managing customer requests, supporting team members, and preparing operational reports. This on-site position offers various benefits including HMO, government benefits, and sick leave.

Formación

• Bachelor’s degree holder.
• At least 1-2 years of experience as a Customer Service Staff.
• Amenable to work on site in Binan Laguna.

Responsabilidades

• Handles daily back-office customer service operations.
• Ensures timely and professional response to customer inquiries.
• Provides support to team members by sharing product knowledge.
• Prepares and maintains reports on inquiry volumes and customer feedback.
• Acts as a key point of contact for escalated customer concerns.

Conocimientos

Customer service skills

Communication skills

Problem-solving

Educación

Bachelor's degree

Descripción del empleo

A logistics firm in Binan Laguna is seeking a Client Services Officer to handle daily back-office operations and ensure timely responses to customer inquiries. The ideal candidate should hold a Bachelor's degree and have 1-2 years of customer service experience. Responsibilities include managing customer requests, supporting team members, and preparing operational reports. This on-site position offers various benefits including HMO, government benefits, and sick leave.