Logistics Customer Service Specialist

J-K Network Services; Veracruz; Presencial; MXN 83.013 - 116.219; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Government mandated Benefits

HMO

13th month pay

Leave Credits

Other benefits will be discussed upon job offer

Descripción de la vacante

A logistics company in Technopark Binan, Laguna is looking for a Customer Service Agent to ensure customer needs are met and satisfaction is high. The ideal candidate should hold a bachelor's degree and possess 1-2 years of customer service experience, specifically in logistics or freight forwarding. Responsibilities include streamlining processes and providing superior customer service. Benefits include government-mandated benefits, HMO, and leave credits.

Formación

• At least 1-2 years of experience in customer service.
• Experience in logistics or freight forwarding.
• Ability to attend face-to-face interviews.

Responsabilidades

• Ensure customers’ needs and expectations are met leading to high satisfaction.
• Meet or exceed customer expectations to improve satisfaction.
• Streamline processes to reduce errors and increase productivity.
• Provide superior customer service to differentiate from competitors.
• Perform other tasks as assigned.

Conocimientos

Customer service experience

Communication skills

Problem-solving skills

Educación

Bachelor's degree

Descripción del empleo

A logistics company in Technopark Binan, Laguna is looking for a Customer Service Agent to ensure customer needs are met and satisfaction is high. The ideal candidate should hold a bachelor's degree and possess 1-2 years of customer service experience, specifically in logistics or freight forwarding. Responsibilities include streamlining processes and providing superior customer service. Benefits include government-mandated benefits, HMO, and leave credits.