Logistics Customer Care Operations Lead

J-K Network Services; Veracruz; On-site; MXN 82,377 - 115,328; Full time

Benefits offered by this job

HMO

Government benefits

13th Month Pay

Sick Leave

Job summary

A logistics firm is seeking a Customer Care Operations Lead to manage daily back-office customer service operations. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer support supervision. Responsibilities include ensuring timely responses to inquiries, providing coaching to staff, and generating performance reports. This role is on-site in Binan, Laguna, and offers a competitive salary and benefits like HMO, 13th Month Pay, and sick leave.

Qualifications

• At least 3-5 years of experience as Customer Support Supervisor.
• Adept in managing teams and customer inquiries.
• Strong coaching and training skills.

Responsibilities

• Manage daily back-office customer service operations.
• Ensure timely and accurate responses to customer requests.
• Provide coaching and support to enhance staff performance.
• Generate reports on inquiry volumes and team performance.
• Act as the main point of contact for escalated issues.

Skills

Customer Service Management

Coaching and Training

Communication Skills

Education

Bachelor's degree

Job description

A logistics firm is seeking a Customer Care Operations Lead to manage daily back-office customer service operations. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer support supervision. Responsibilities include ensuring timely responses to inquiries, providing coaching to staff, and generating performance reports. This role is on-site in Binan, Laguna, and offers a competitive salary and benefits like HMO, 13th Month Pay, and sick leave.