Customer Support Officer

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm is seeking a Customer Support Officer to handle daily customer service operations and provide support to team members. The ideal candidate should have a Bachelor’s degree and at least 1-2 years of experience in customer service. Responsibilities include responding to inquiries, preparing reports, and resolving escalated concerns. This full-time role is on-site in Binan Laguna and offers benefits such as HMO and 13th Month Pay.

Formación

• Bachelor's degree holder required.
• At least 1-2 years of experience in customer service.
• Willingness to work on site in Binan Laguna.

Responsabilidades

• Handle daily back-office customer service operations via email and phone.
• Ensure timely and professional responses to customer inquiries.
• Provide support to team members by sharing knowledge and best practices.
• Prepare reports on inquiry volumes and customer feedback.
• Act as a point of contact for escalated customer concerns.

Conocimientos

Customer service

Communication

Problem-solving

Educación

Bachelor’s degree

Descripción del empleo

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Support Officer

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: Work on site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave

Qualifications

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

1. Initial Interview
2. Final Interview
3. Job Offer