Customer Service Specialist (Back-Office) – Logistics

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Incentives

Government Mandated Benefits

Insurance Health & Wellness

13th Month Pay

Descripción de la vacante

A logistic company is seeking a Customer Service Staff to handle back-office operations and client inquiries. Candidates must hold a Bachelor’s degree and have 1-2 years experience in customer service. Responsibilities include timely inquiry resolution, report preparation, and support for team members. The position is based in Laguna and offers a salary range of Php18,000-Php25,000 along with performance bonuses and health benefits.

Formación

• At least 1-2 years of experience as a Customer Service Staff.
• Ability to attend a face-to-face interview.
• Available to start as soon as possible.

Responsabilidades

• Handle daily back-office customer service operations, responding to inquiries.
• Ensure all customer requests are addressed in a timely and accurate manner.
• Provide support to team members by sharing product knowledge and best practices.
• Prepare and maintain reports on inquiry volumes and customer feedback.
• Act as a key contact for escalated customer concerns.

Conocimientos

Customer service skills

Communication skills

Educación

Bachelor’s degree

Descripción del empleo

A logistic company is seeking a Customer Service Staff to handle back-office operations and client inquiries. Candidates must hold a Bachelor’s degree and have 1-2 years experience in customer service. Responsibilities include timely inquiry resolution, report preparation, and support for team members. The position is based in Laguna and offers a salary range of Php18,000-Php25,000 along with performance bonuses and health benefits.