Customer Support Officer – Logistics

J-K Network Services; Veracruz; Presencial; MXN 65.902 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Government mandated Benefits

Leave Credits

Other benefits discussed upon job offer

Descripción de la vacante

A leading logistics company is seeking a Customer Service Officer to enhance customer satisfaction and loyalty in Veracruz. Ideal candidates will have 1-2 years of customer service experience and a background in logistics or freight forwarding. This on-site position requires delivering excellent service and supporting streamlined processes. Salary ranges from Php 20,000 to Php 25,000, with government-mandated benefits and additional perks discussed during the job offer.

Formación

• At least 1-2 years of experience in customer service.
• Experience in logistics or freight forwarding is a plus.
• Ability to attend face-to-face interviews.

Responsabilidades

• Ensure customer needs are met for satisfaction and loyalty.
• Meet customer expectations to strengthen retention.
• Support processes that reduce errors.
• Deliver excellent customer service.
• Perform other tasks as assigned.

Conocimientos

Customer service experience

Knowledge of logistics or freight forwarding

Descripción del empleo

Overview

Known for the most reliable logistics company providing end-to-end transportation and supply chain solutions for local and international clients. They cover freight forwarding, warehousing, distribution, and customs coordination, ensuring that goods move efficiently, safely, and on time.

Position

Customer Service officer- logistic

Company

Company Industry: Logistic company

Salary

Salary Offer: Php 20,000- Php 25,000

Work Schedule

Work Schedule: Mon-Fri, Sat (halfday)

Work Setup

Work Set Up: on site

Benefits

• Government mandated Benefits
• leave Credits
• other will be discussed upon job offer

Job Requirements

• With at least 1-2 years of experience as customer service.
• With at least 1-2 years of experience in logistics or freight forwarding company.
• Can attend face to face interview is a big advantage

Responsibilities

• Ensure customer needs and expectations are met, driving high satisfaction and long-term loyalty.
• Consistently meet or exceed customer expectations to strengthen customer trust and retention.
• Support streamlined processes that reduce errors and improve overall productivity.
• Deliver excellent customer service to distinguish the warehouse from competitors.
• Perform other tasks as assigned.

Recruitment Process

face to face

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

Security & Alerts

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.