Logistics Back-Office Customer Support Specialist

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

13th Month Pay

Descripción de la vacante

A logistics company is seeking a Customer Support Back-Office Officer in Laguna. The role involves managing customer service operations, responding to inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and at least 1-2 years of customer service experience. Benefits include HMO and a 13th Month Pay. Interested candidates must be ready to attend interviews and start immediately.

Formación

• 1-2 years of experience as a Customer Service Staff.
• Ability to start immediately and attend face-to-face interviews.

Responsabilidades

• Handle daily back-office customer service operations.
• Respond to client inquiries via email and phone.
• Ensure all customer requests are addressed timely and accurately.
• Provide support by sharing product knowledge and best practices.
• Prepare reports on inquiry volumes and service trends.
• Act as a key point of contact for escalated concerns.

Conocimientos

Customer Service

Communication

Problem Solving

Educación

Bachelor’s degree

Descripción del empleo

A logistics company is seeking a Customer Support Back-Office Officer in Laguna. The role involves managing customer service operations, responding to inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and at least 1-2 years of customer service experience. Benefits include HMO and a 13th Month Pay. Interested candidates must be ready to attend interviews and start immediately.