Client Services Officer

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

Government benefits

13th Month Pay

Sick Leave

Descripción de la vacante

A logistics firm in Binan Laguna is seeking a Client Services Officer to handle daily back-office operations and ensure timely responses to customer inquiries. The ideal candidate should hold a Bachelor's degree and have 1-2 years of customer service experience. Responsibilities include managing customer requests, supporting team members, and preparing operational reports. This on-site position offers various benefits including HMO, government benefits, and sick leave.

Formación

• Bachelor’s degree holder.
• At least 1-2 years of experience as a Customer Service Staff.
• Amenable to work on site in Binan Laguna.

Responsabilidades

• Handles daily back-office customer service operations.
• Ensures timely and professional response to customer inquiries.
• Provides support to team members by sharing product knowledge.
• Prepares and maintains reports on inquiry volumes and customer feedback.
• Acts as a key point of contact for escalated customer concerns.

Conocimientos

Customer service skills

Communication skills

Problem-solving

Educación

Bachelor's degree

Descripción del empleo

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Client Services Officer

INDUSTRY: Logistic Company

WORK LOCATION: Binan Laguna

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

WORK SET UP: On site

Benefits

• HMO
• Government benefits
• 13th Month Pay
• Sick Leave

Job Requirements

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Amenable to work in Technopark, Binan Laguna
• Can attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer