Logistics Client Services Specialist

J-K Network Services; Veracruz; On-site; MXN 59,325 - 82,397; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th Month Pay

Job summary

A logistics company is seeking a Client Services Administrator to manage daily back-office customer service operations. The successful candidate will respond to client inquiries professionally and in a timely manner. Responsibilities include preparing reports on customer feedback and acting as a key point of contact for escalated concerns. Candidates should possess a bachelor's degree and at least 1-2 years of customer service experience, and be available for face-to-face interviews in Veracruz.

Qualifications

• At least 1-2 years of experience in customer service.
• Ability to respond to inquiries via email and phone.
• Capable of handling back-office operations.

Responsibilities

• Handle daily back-office customer service operations.
• Respond to client inquiries in a timely and professional manner.
• Prepare and maintain reports on inquiry volumes and customer feedback.

Skills

Customer Service Skills

Communication Skills

Problem-solving Skills

Education

Bachelor’s degree

Job description

A logistics company is seeking a Client Services Administrator to manage daily back-office customer service operations. The successful candidate will respond to client inquiries professionally and in a timely manner. Responsibilities include preparing reports on customer feedback and acting as a key point of contact for escalated concerns. Candidates should possess a bachelor's degree and at least 1-2 years of customer service experience, and be available for face-to-face interviews in Veracruz.