Customer Support Back-Office Officer

J-K Network Services; Veracruz; Presencial; MXN 59.311 - 82.377; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO

13th Month Pay

Descripción de la vacante

A logistics company is seeking a Customer Support Back-Office Officer in Laguna. The role involves managing customer service operations, responding to inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and at least 1-2 years of customer service experience. Benefits include HMO and a 13th Month Pay. Interested candidates must be ready to attend interviews and start immediately.

Formación

• 1-2 years of experience as a Customer Service Staff.
• Ability to start immediately and attend face-to-face interviews.

Responsabilidades

• Handle daily back-office customer service operations.
• Respond to client inquiries via email and phone.
• Ensure all customer requests are addressed timely and accurately.
• Provide support by sharing product knowledge and best practices.
• Prepare reports on inquiry volumes and service trends.
• Act as a key point of contact for escalated concerns.

Conocimientos

Customer Service

Communication

Problem Solving

Educación

Bachelor’s degree

Descripción del empleo

Overview

The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.

POSITION: Customer Support Back-Office Officer

INDUSTRY: Logistic Company

WORK SCHEDULE: Monday to Friday

SALARY: Php18,000-Php25,000

BENEFITS:

• HMO
• 13th Month Pay

Job Requirements

• Bachelor’s degree holder
• With at least 1-2 years of experience as a Customer Service Staff
• Can attend face to face interview
• Can start as soon as possible

Job Responsibilities

• Handles daily back-office customer service operations, responding to client inquiries via email and phone
• Ensures all customer requests are addressed in a timely, accurate, and professional manner
• Provides support to team members by sharing product knowledge, best practices, and process guidance
• Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
• Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Working Location

Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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