Lead, Business Analysis

At&T Mexico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A telecommunications company in Veracruz, Mexico, is looking for a Lead System Administrator for their collections systems. This role requires fluency in English and 5 years of system administration and data analysis experience. Responsibilities include acting as the primary liaison with system admins, managing user access, and ensuring compliance with regulations. The position is primarily remote with occasional office visits. SQL knowledge is preferred but not mandatory.

Formación

• Fluent in English comprehension, speaking, and writing.
• 5 years of system administration experience.
• 5 years of data analysis experience.

Responsabilidades

• Acting as primary liaison with iValuate, ORBIT, and CACS admins.
• Managing user access to systems and performing user audits.
• Supporting compliance requirements and documentation.

Conocimientos

Bilingual (English fluency)

Data analysis

System administration

Educación

Bachelor's or associate degree in Computer Science or related

Herramientas

SQL

Descripción del empleo

At AT&T we’re redefining the future of connectivity.

At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.

This individual will be the lead system administrator for two 3rd Party Collection / OCA Management systems : AT&T ADAM (Account Distribution and Agency Management) and MARA (Manual Account Referral Application).

ADAM manages Mobility and BSSe-billed accounts, and MARA manages wireline niche accounts.

Responsibilities

• Acting as primary liaison with iValuate, ORBIT, CACS admins
• Communicating with OCAs and vendors, including maintaining Vendor Guide documentation
• Managing user access to systems and performing user audits
• Implementing strategy changes as requested by the business, including new collections programs / larger strategy initiatives as well as commission rate updates, market share changes, and other smaller changes as needed
• Leading OCA onboarding and termination efforts
• Monitoring OCA & vendor Acknowledgments on a daily basis
• Performing data pulls, queries, analysis and account updates to support team needs
• Performing reconciliations between the AT&T source system, the collections system, and the OCAs
• Supporting compliance requirements and documentation as required by AT&T (iTAP updates, CCAM assessments, SOX controls)
• Assisting in the migration of data from ORBIT to ADAM

Requirements

• Must be bilingual; fluent (advanced) in English comprehension, speaking and writing.
• Bachelors, or associate degree on Computer Science or related preferred.
• 5 years of system administration experience.
• 5 years of data analysis experience.
• SQL knowledge is preferred but not required.
• This position is primarily virtual / remote however you may need to go into a local office in 1-3 times per week.