Senior Customer Success Manager - Remote Mexico

Samsara; Región Centro; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

Samsara is hiring a Customer Success Manager for a remote role open to Mexico residents. You will work with Sales, Support, and Product to ensure customer success and renewals, travel up to 30% as needed, and help customers maximize value from our IoT platform.

Ideal candidates have 2–5 years in CS/AM, SaaS experience, and fluency in Spanish and English. Relocation is not provided; travel up to 30% will be required.

Qualifications

• 2-5 years in a Customer Success, account management, or consulting role; SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Fluent in Spanish and English.

Responsibilities

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability of operations with the IoT platform.
• Create joint success plans with customers outlining objectives, metrics, and timelines.
• Lead renewal-focused business reviews with customers and align on goals.

Skills

Customer Success

Account Management

SaaS Experience

English Fluency

Spanish Fluency

IA tools fluency

Education

Bachelor's degree

Tools

Claude

Pilot

Gemini

Job description

Samsara is hiring a Customer Success Manager for a remote role open to Mexico residents. You will work with Sales, Support, and Product to ensure customer success and renewals, travel up to 30% as needed, and help customers maximize value from our IoT platform.

Ideal candidates have 2–5 years in CS/AM, SaaS experience, and fluency in Spanish and English. Relocation is not provided; travel up to 30% will be required.