Remote Enablement Consultant (Spanish/English)

Samsara; Toluca; A distancia; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Samsara in Mexico offers a remote Customer Success role focused on helping customers deploy and adopt our IoT platform across LATAM. You will collaborate with Sales, Support, and Product to drive value, improve retention, and ensure successful deployments for a growing set of customers.

The ideal candidate speaks Spanish and English, has at least 2 years in senior customer success or similar roles, and can manage multiple priorities with empathy and clear communication.

Formación

• 2+ years in a senior Customer Success, account management, or consulting role (SaaS preferred).
• Bilingual Spanish and English is required.
• Strong written and spoken communication across multiple teams.
• Diplomacy and poise under pressure when addressing customer issues.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.
• Based in Monterrey, N.L., or willing to relocate.

Responsabilidades

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability with our IoT platform.
• Manage deployment of Samsara technology to customers for quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to users.
• Juggle multiple customer engagements and work cross-functionally to deliver an exceptional experience.
• Deeply understand Samsara platform capabilities and explain them to customers.
• Champion Samsara’s cultural principles as we scale globally.

Conocimientos

Bilingual Spanish/English

Strong communication skills

Emotional intelligence

Educación

Bachelor's degree

Descripción del empleo

Samsara in Mexico offers a remote Customer Success role focused on helping customers deploy and adopt our IoT platform across LATAM. You will collaborate with Sales, Support, and Product to drive value, improve retention, and ensure successful deployments for a growing set of customers.

The ideal candidate speaks Spanish and English, has at least 2 years in senior customer success or similar roles, and can manage multiple priorities with empathy and clear communication.