LATAM Customer Success Manager Lead

LinkedIn; Ciudad de México; Hybrid; MXN 1,045,478 - 1,393,971; Full time

Job summary

LinkedIn is hiring a Manager, Customer Success in Mexico City. You will lead the Hispanic LATAM Customer Success team, ensuring customers achieve meaningful outcomes with LinkedIn’s Talent solutions.

The role involves building a high-performing team, engaging with senior stakeholders, and driving operational excellence. Strong Spanish and English skills are essential, alongside 7+ years of customer-facing experience.

We offer a hybrid work model, allowing flexibility between remote and office work.

Qualifications

• 7+ years of customer-facing experience in a SaaS or related industry.
• 1+ year of people management experience or demonstrated leadership.
• Experience in recruitment technology or HR tech is a plus.

Responsibilities

• Lead and develop a high-performing Customer Success team.
• Drive customer adoption, satisfaction, and retention.
• Engage directly with senior customer stakeholders.
• Own performance metrics and renewal forecasting.

Skills

Fluent in Spanish and English

Customer-facing experience in SaaS

People management experience

Communication and influencing skills

Strong understanding of LATAM market

Tools

Microsoft Dynamics

Gainsight

Job description

LinkedIn is hiring a Manager, Customer Success in Mexico City. You will lead the Hispanic LATAM Customer Success team, ensuring customers achieve meaningful outcomes with LinkedIn’s Talent solutions.

The role involves building a high-performing team, engaging with senior stakeholders, and driving operational excellence. Strong Spanish and English skills are essential, alongside 7+ years of customer-facing experience.

We offer a hybrid work model, allowing flexibility between remote and office work.