LATAM Regional Travel Accounts Manager

Flight Centre Travel Group; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Flight Centre Travel Group’s FCM division seeks a commercially driven Regional Account Manager to manage and grow a LATAM corporate client portfolio from Mexico City. You will build trusted relationships, analyze spend, and deliver measurable value through service excellence and cost-saving initiatives.

The role requires at least 5 years in corporate travel/account management with LATAM regional exposure, advanced English, and strong knowledge of travel programmes and supplier agreements.

Qualifications

• Minimum 5 years in corporate travel, TMC or corporate account management.
• Regional LATAM experience highly desirable.
• Advanced English, written and spoken.
• Strong knowledge of travel programmes, travel policies, SLAs and supplier agreements.
• Experience with air, hotel, ground transportation, insurance and VIP services.
• Proficient with Excel; Power BI or Tableau preferred.
• Familiarity with Salesforce and Microsoft 365.

Responsibilities

• Manage and develop a portfolio of regional corporate travel accounts, driving retention, satisfaction and profitable growth.
• Build relationships with Travel Managers and client stakeholders.
• Analyse travel spend and service performance to identify savings and growth.
• Lead Account Reviews / QBRs, executive reports and strategic recommendations.
• Ensure service delivery aligns with contracts, SLAs, and regional/global agreements.
• Partner with local Account Managers and internal teams (Sales, Implementation, Operations, Tech, Finance, Supplier Relations).
• Support regional/multinational implementations, including online booking tools and reporting.
• Monitor client risks, resolve escalations and improve customer experience.
• Identify upselling/cross-selling opportunities across FCM products.

Skills

Account management

Client relationships

Negotiation

Presentation skills

Analytical thinking

Problem solving

Travel policies

Availability to travel

Education

Bachelor's degree in Tourism or Business Administration

Tools

GDS

Concur

Cytric

Salesforce

Power BI

Tableau

Excel

Microsoft 365

SharePoint

Job description

Flight Centre Travel Group’s FCM division seeks a commercially driven Regional Account Manager to manage and grow a LATAM corporate client portfolio from Mexico City. You will build trusted relationships, analyze spend, and deliver measurable value through service excellence and cost-saving initiatives.

The role requires at least 5 years in corporate travel/account management with LATAM regional exposure, advanced English, and strong knowledge of travel programmes and supplier agreements.