LATAM Regional Account Lead | Strategic Travel Solutions

American Express Global Business Travel

Ciudad de México

On-site

MXN 1,292,000 - 2,031,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible benefits by country

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Access to 20,000+ courses on learning+

Leadership courses

Internal job openings

Job summary

American Express Global Business Travel is seeking a strategic and results-driven Regional Account Manager to lead operations across Latin America. Location-based in Mexico City, this role serves as the primary point of contact for regional business travel initiatives, driving strategic alignment, optimizing performance, and delivering service excellence across multiple countries.

You will identify client goals, develop regional plans, conduct quarterly reviews for LATAM, monitor compliance,

Qualifications

Proven experience in account management, business travel, or related field.
Strong analytical and strategic planning capabilities.
Excellent communication and interpersonal skills.
Ability to manage multiple stakeholders and priorities across diverse markets.
Proficiency in performance tracking and data analysis.
Bilingual capabilities (English/Spanish) preferred.

Responsibilities

Identify and analyze client business travel goals and objectives across the region.
Develop and implement comprehensive regional strategic business plans aligned with global initiatives.
Conduct quarterly account reviews for Mexico and LATAM markets, with semi-annual reviews for additional regions.
Monitor and report on out-of-policy compliance, identifying highest offenders and trends.
Provide actionable insights to local controllers for program optimization.
Serve as the single point of accountability for the region, coordinating action plans, timelines, and country-specific initiatives.
Maintain regular, proactive communication with local account managers to ensure alignment with business plans and travel objectives.
Manage escalated service issues with priority and ensure timely resolution.
Provide data-driven insights and strategic recommendations based on travel analytics and business objectives.
Lead the implementation of Amex GBT products and services across the region.
Provide strategic support and guidance to optimize service delivery and client outcomes.