Regional Account Manager

Flight Centre Travel Group; Ciudad de México; Vor Ort; MXN 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Flight Centre Travel Group’s FCM division seeks a commercially driven Regional Account Manager to manage and grow a LATAM corporate client portfolio from Mexico City. You will build trusted relationships, analyze spend, and deliver measurable value through service excellence and cost-saving initiatives.

The role requires at least 5 years in corporate travel/account management with LATAM regional exposure, advanced English, and strong knowledge of travel programmes and supplier agreements.

Qualifikationen

• Minimum 5 years in corporate travel, TMC or corporate account management.
• Regional LATAM experience highly desirable.
• Advanced English, written and spoken.
• Strong knowledge of travel programmes, travel policies, SLAs and supplier agreements.
• Experience with air, hotel, ground transportation, insurance and VIP services.
• Proficient with Excel; Power BI or Tableau preferred.
• Familiarity with Salesforce and Microsoft 365.

Aufgaben

• Manage and develop a portfolio of regional corporate travel accounts, driving retention, satisfaction and profitable growth.
• Build relationships with Travel Managers and client stakeholders.
• Analyse travel spend and service performance to identify savings and growth.
• Lead Account Reviews / QBRs, executive reports and strategic recommendations.
• Ensure service delivery aligns with contracts, SLAs, and regional/global agreements.
• Partner with local Account Managers and internal teams (Sales, Implementation, Operations, Tech, Finance, Supplier Relations).
• Support regional/multinational implementations, including online booking tools and reporting.
• Monitor client risks, resolve escalations and improve customer experience.
• Identify upselling/cross-selling opportunities across FCM products.

Kenntnisse

Account management

Client relationships

Negotiation

Presentation skills

Analytical thinking

Problem solving

Travel policies

Availability to travel

Ausbildung

Bachelor's degree in Tourism or Business Administration

Tools

GDS

Concur

Cytric

Salesforce

Power BI

Tableau

Excel

Microsoft 365

SharePoint

Jobbeschreibung

Regional Account Manager – LATAM

Location: Mexico City (Roma Norte)

Employment type: Full-time | Permanent

Industry: Corporate Travel / Travel Management

At FCM, part of Flight Centre Travel Group, we are looking for a commercially driven and client-focused Regional Account Manager to manage and grow a portfolio of corporate clients across Latin America.

This role is ideal for a professional with solid experience in corporate travel account management who can build trusted client relationships, identify strategic opportunities, and deliver measurable value through service excellence, programme optimisation and cost-saving initiatives.

What you will do

• Manage and develop a portfolio of regional corporate travel accounts, driving client retention, satisfaction and profitable growth.


• Build strong relationships with Travel Managers and key client stakeholders.


• Analyse travel spend, purchasing behaviour and service performance to identify savings, efficiencies and growth opportunities.


• Lead and present regular Account Reviews / QBRs, executive reports and strategic recommendations.


• Ensure service delivery aligns with contractual commitments, SLAs, regional and global agreements.


• Partner with local Account Managers and internal teams including Sales, Implementation, Operations, Technology, Finance and Supplier Relations.


• Support regional and multinational account implementations, including online booking tools, reporting, change management and payment solutions.


• Monitor client risks, resolve escalations and coordinate action plans to improve the customer experience.


• Identify upselling and cross-selling opportunities across FCM products and services.

What we are looking for

• At least 5 years of experience in a corporate travel agency, TMC or corporate account management role; regional experience is highly desirable.


• Professional degree in Tourism, Business Administration or a related field.


• Advanced English, written and spoken.


• Strong knowledge of corporate travel programmes, travel policies, SLAs and supplier agreements.


• Experience with travel products and services: air, hotel, ground transportation, insurance and VIP services.


• Knowledge of GDS, online booking tools and expense‑management platforms such as Concur and Cytric.


• Experience preparing executive reports and analysing data using Excel and, ideally, Power BI or Tableau.


• Familiarity with CRM platforms such as Salesforce and collaboration tools including Microsoft 365 and SharePoint.


• Strong client management, negotiation, presentation, analytical and problem‑solving skills.


• Availability to travel.

What success looks like

You will help retain strategic accounts, strengthen customer engagement, deliver insightful account reviews, identify quantifiable savings and contribute to the sustainable growth of our regional corporate travel business.

At FCM, we value our people, our customers, accountability, equality and unity. We are an equal‑opportunity employer and welcome applications from qualified candidates of all backgrounds.