Key Leader: Elevate Guest Experience & Floor Ops

lululemon; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

lululemon seeks a Key Leader to guide the salesfloor team, support Educators, and ensure an exceptional guest experience while overseeing daily store operations. You will use KPIs to prioritize tasks and adapt to day-to-day business challenges with poise and a focus on delivering premium service.

The role emphasizes coaching, data-informed decision making, and seamless execution of omnichannel initiatives to maintain a luxurious store environment and strong guest relationships.

Qualifications

• Retail leadership experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to coach and mentor team members.

Responsibilities

• Provide salesfloor leadership to plan coverage and maintain efficient store operations.
• Coach team members with feedback and career guidance.
• Deliver a great guest experience through product education and omnichannel support.
• Manage product presentation and maintain store standards.
• Review business data and metrics to adjust tactics as needed.
• Ensure safety, policies, and procedures are followed.

Skills

Leadership

People management

Guest experience

Communication

Decision making

Education

High school diploma

Bachelor’s degree preferred

Job description

lululemon seeks a Key Leader to guide the salesfloor team, support Educators, and ensure an exceptional guest experience while overseeing daily store operations. You will use KPIs to prioritize tasks and adapt to day-to-day business challenges with poise and a focus on delivering premium service.

The role emphasizes coaching, data-informed decision making, and seamless execution of omnichannel initiatives to maintain a luxurious store environment and strong guest relationships.