Premium Retail Guest Experience Specialist

Lululemon Athletica; México; Remote; MXN 134,000 - 201,000; Full time

Job summary

Lululemon Athletica is seeking an Educator to deliver world-class guest service in our retail store. The Educator educates guests on the value of our products, assists with purchases and returns, and collaborates with leadership to enhance the guest experience.

The role involves moving on the floor to engage with guests and drive store operations, while upholding our community culture. Key responsibilities include product education, on‑floor assistance, and contributing to a supportive team

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Education: High school diploma, GED, or equivalent.
• Excellent guest service and communication skills.
• Ability to stand, move, and perform retail tasks throughout shifts.

Responsibilities

• Interact with guests to ensure a great guest experience.
• Provide technical product education and articulate product benefits.
• Support omnichannel programs like buy online, pickup in store.
• Move dynamically on the floor to assist guests.
• Receive guest feedback and collaborate with leadership to make it right.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self‑Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

Lululemon Athletica is seeking an Educator to deliver world-class guest service in our retail store. The Educator educates guests on the value of our products, assists with purchases and returns, and collaborates with leadership to enhance the guest experience.

The role involves moving on the floor to engage with guests and drive store operations, while upholding our community culture. Key responsibilities include product education, on‑floor assistance, and contributing to a supportive team