Junior Customer Support Specialist

Ibm; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services company in Mexico seeks a Customer Service Representative to enhance customer relations. The role involves assisting clients via various communication channels and ensuring customer satisfaction. Candidates should have 1-4 years of experience, excellent English proficiency, and the ability to manage high-volume communication effectively. The position requires strong organizational skills and a professional demeanor, essential for thriving in a fast-paced environment. Join a team committed to providing exceptional support and service.

Formación

• At least 1–4 years of customer service experience.
• Strong verbal and written communication skills in English.
• Demonstrated ability to document processes clearly.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Respond promptly to customer inquiries.
• Ensure customer satisfaction and provide professional support.

Conocimientos

Excellent phone etiquette and verbal communication

Ability to multi-task and prioritize work

Strong organizational and multitasking capabilities

Basic Portuguese reading and writing skills

Advanced English Proficiency

Problem-solving skills

Educación

High school diploma or equivalent

Bachelor's degree in business or related field

Herramientas

Ticketing systems (e.g., Zoho Desk)

CRM platforms

SAP/S4-EXCEL-OUTLOOK

Descripción del empleo

A leading IT services company in Mexico seeks a Customer Service Representative to enhance customer relations. The role involves assisting clients via various communication channels and ensuring customer satisfaction. Candidates should have 1-4 years of experience, excellent English proficiency, and the ability to manage high-volume communication effectively. The position requires strong organizational skills and a professional demeanor, essential for thriving in a fast-paced environment. Join a team committed to providing exceptional support and service.