It Assitant Manager

Mentor Talent Consultants; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A consulting firm in Mexico is seeking an experienced Finance Manager responsible for providing analytical support to the business teams. This role involves analyzing sales data, assisting in budgeting, and collaborating with different departments. The ideal candidate should have a Bachelor's degree in Finance, 5-8 years of relevant experience, and be proficient in financial analysis and Microsoft Excel. Strong communication skills in both English and Spanish are required. The position offers a competitive salary and benefits.

Servicios

Competitive salary

Health insurance

Bonus opportunities

Formación

• 5-8 years of relevant finance experience with solid proficiency in financial analysis.
• Advanced proficiency in Microsoft Excel for data analysis.
• Excellent verbal and written communication skills in English and Spanish.

Responsabilidades

• Track and analyze sales performance across retail stores.
• Assist in developing the annual budget and quarterly forecasts.
• Act as the primary finance point of contact for business departments.

Conocimientos

Analytical skills

Financial analysis

Advanced Excel

Communication skills

Budget management

Educación

Bachelor's degree in Finance or Accounting

Herramientas

Microsoft Excel

Power BI

Financial systems

Descripción del empleo

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Overview

Freight Forwarding, Contract Logistics, and Supply Chain Optimization. The passion driving our teams, along with their expertise and knowledge of their markets, ensures a constant commitment. And now, we invite you to apply for our vacancy as:

Main Responsibilities:

• Experience and knowledge in 3PL companies.
• Knowledge of WMS, TMS, YMS systems.
• Implementation of software solutions for large companies.
• Coordination of the WMS team.
• Understanding the system.
• Configuration and alignment of operational processes to the system.
• Interaction with the U.S. team.
• Interface reporting.
• Business trips to Latin America.

Requirements

• 5 years of experience as an implementation manager
• Presentations
• Office Suite
• Power BI
• Advanced English

Zone: Cuautitlan Mexico

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

We are seeking a hands-on and detail-oriented Finance Manager to serve as a trusted financial partner to our Mexico business teams. In this role, you will be deeply involved in the day-to-day operations, spending most of your time analyzing sales data, calculating costs, assisting with store-level budgeting, and supporting the team in utilizing our financial systems. This is a frontline support position that requires a proactive and practical approach.

What You Will Achieve

Data Analysis & Reporting (Core)

• Track and analyze sales performance across retail stores and online channels, conducting root-cause analysis of variances.
• Perform cost-benefit analysis for new store openings, marketing campaigns, and other business initiatives.
• Lead monthly expense reviews, analyzing variances between budget and actuals, and explaining key drivers.
• Prepare clear and actionable weekly and monthly business performance reports for management.

Budgeting & Forecasting Support

• Assist the U.S. leadership team in developing the annual budget and quarterly forecasts.
• Update monthly forecasts based on the latest business performance and market trends.

Business Partnership & Support

• Act as the primary finance point of contact for business departments (e.g., Sales, Marketing), providing timely responses to daily financial inquiries.
• Review purchase requests and expense reports to ensure compliance with company policies.

Systems & Process Support

• Serve as a key user in supporting the implementation and ongoing optimization of the local U.S. financial system.
• Train and support local business teams on how to use financial systems and tools effectively.

What You Will Need

• Bachelor's degree in Finance, Accounting, or a related field.
• 5-8 years of relevant finance experience with solid proficiency in financial analysis and budget management.
• Advanced proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUP, complex formulas) for data analysis.
• Excellent verbal and written communication skills in English and Spanish, with the ability to collaborate effectively with non-finance teams.
• Familiarity with tax regulations (e.g., sales tax, corporate income tax) is a strong plus.
• CPA certification is highly preferred.
• Prior experience in the retail, consumer goods industry, e-commerce is a plus.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Deliver superior technical consulting to customers via telephone/email/online meetings to resolve technical issues through troubleshooting and identifying the root cause of the issue.

Responsibilities

• Manage customer support cases: Promptly reply to customers, collect customer architecture information, analyze logs, identify issues, and provide the best solutions
• Be able to explain complex technical concepts, both at high and low levels
• Develop in-depth knowledge of Radiant Logic products and other technologies that interact with them, such as directory servers, databases, and networking tools
• Reproduce customer issues in the lab using the appropriate platform
• Test product functionality
• Document and report issues to the Development team; ensure issues are resolved
• Collaborate with global team members to review customer issues and increase technical skills

Skills and Experience

• BS or MS in CS/CIS or equivalent knowledge/experience
• Practical knowledge of Java, J2EE, and SQL programming
• Good written and verbal communication skills
• Excellent problem-solving and root cause analysis skills
• Excellent customer service skills and/or Help Desk experience
• Language skills: English and French

As part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support their growth and operations.

We are currently hiring on behalf of Dysolve, a U.S.-based, technology-driven company operating at the intersection of education and healthcare. Dysolve leverages advanced AI solutions to support individuals facing complex and debilitating disorders through innovative, evidence-based approaches.

This role offers a unique opportunity to work within a mission-driven education and healthcare environment while being employed and supported by Adlecta’s global team.

Role Overview

As part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide in building high-performing teams. We specialize in identifying, hiring, and managing top talent across multiple industries, ensuring our clients have the right professionals to support their growth and operations.

We are currently hiring on behalf of Dysolve, a U.S.-based, technology-driven company operating at the intersection of education and healthcare. Dysolve leverages advanced AI solutions to support individuals facing complex and debilitating disorders through innovative, evidence-based approaches.

This role offers a unique opportunity to work within a mission-driven education and healthcare environment while being employed and supported by Adlecta’s global team.

The Customer Support Manager is responsible for leading, developing, and overseeing the customer support function supporting Dysolve. This role ensures that customer support agents deliver exceptional, compliant, and empathetic service across all communication channels while meeting quality, performance, sales, retention, and insight-gathering objectives.

The manager acts as a key link between frontline support agents, Adlecta leadership, and Dysolve stakeholders, ensuring consistency, scalability, continuous improvement of customer experience operations, and effective collection of customer feedback to inform marketing research and product development.

Work Schedule & Location

• Full-time, remote position
• Monday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)
• Must be available to work during U.S. business hours

Key Responsibilities

• Lead, coach, and manage a team of Customer Experience Specialists.
• Oversee onboarding, training, and continuous development of support agents.
• Monitor individual and team KPIs, including CSAT, response times, resolution rates, sales, retention, and feedback collection metrics.
• Conduct regular performance reviews, feedback sessions, and improvement plans.
• Foster a culture of empathy, accountability, precision, and professionalism.

Operations & Quality Assurance

• Ensure all customer interactions strictly follow approved scripts, policies, procedures, and compliance standards.
• Review calls, emails, chats, and CRM records to ensure accuracy, tone, and adherence to guidelines.
• Support agents in handling complex, sensitive, or escalated customer cases.
• Identify recurring issues, quality gaps, or training needs and implement corrective actions.
• Ensure complete, accurate, and timely documentation in Salesforce and related systems.

Customer Feedback, Insights & Research

• Establish clear processes for customer support agents to actively gather, document, and categorize customer feedback during interactions.
• Ensure customer insights related to user experience, objections, unmet needs, and feature requests are consistently captured.
• Collaborate with marketing and product teams to transform customer feedback into actionable insights for marketing research, messaging refinement, and product improvement.
• Address gaps where feedback collection has been previously underutilized or neglected, ensuring it becomes a core responsibility of the support function.

Process Improvement & Reporting

• Continuously improve support workflows, escalation paths, QA processes, and internal documentation.
• Collaborate with Adlecta leadership and Dysolve teams to refine KPIs and SLAs.
• Prepare and present regular performance, quality, retention, and customer insight reports.
• Act as the voice of the customer by sharing trends, pain points, and improvement opportunities with cross-functional teams.

Customer Experience & Retention

• Ensure high-quality handling of technical, billing, service, and account-related issues.
• Guide agents in applying retention strategies and approved incentives when appropriate.
• Maintain the highest standards of confidentiality, data security, and precision of language in a regulated environment.
• Ensure consistent, empathetic, and professional communication across all customer touchpoints.

Requirements

• Proven experience as a Customer Support Manager, Team Lead, or Supervisor.
• Strong background in customer service, support operations, sales, retention, or customer experience management.
• Native-level English (spoken and written).
• Experience using CRM systems (Salesforce preferred) and customer support tools (e.g., TalkDesk or similar).
• Strong leadership, coaching, and conflict-resolution skills.
• Highly organized, detail-oriented, and process-driven.
• Ability to work in sensitive, compliance-focused environments such as education or healthcare.
• Analytical mindset with the ability to leverage data and KPIs to drive performance and improvements.
• Comfortable working in a fast-paced, evolving environment.

Nice to Have

• Experience in education, healthcare, mental health, or other regulated industries.
• Experience building or scaling customer support teams.
• Experience creating SOPs, QA frameworks, feedback loops, or training programs.
• Experience working with remote or international teams.

Why Join Adlecta

• Global Exposure – Work with international clients across education and healthcare while being part of a growing global BPO organization.
• Stability & Support – Be employed by Adlecta, with structured HR, operational, and leadership support.
• Meaningful Work – Contribute directly to Dysolve’s mission of improving lives through education- and healthcare-driven AI solutions.
• Career Growth – Strong performers can grow into senior leadership, operations, or multi-client management roles.
• Professional Development – Gain hands-on experience in customer experience leadership, regulated industries, compliance, and customer insights strategy.

At Adlecta, we don’t just place talent — we build long-term partnerships with our clients and empower our people to grow.

Industry - Sector: Financial Services – Banking

What you’ll do?

• Work actively with team members to analyze and resolve application issues.
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.

What you’ll bring:

• Experience as a L2 support engineer
• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
• Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting
• Hands-on Read and Debug Java Code
• Hands-on with AWS Services such as ECS, CLI, and CloudWatch

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

Why you will love this job

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”

• Work actively with team members to analyze and resolve application issues
• One of the following Structured or object-oriented programming languages: Java
• Experience with SQL
• Experience on Linux and Unix.
• Experience with the message queue process Kafka
• Identify defects, discrepancies, and trends through code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by the AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts/processes that can be automated, and then work with the AppBank Engineering team to automate them
• Challenge existing application setup, processing, and suggest different ways to solve the problem or improve stability

Minimum Education and Experience

• Bachelor’s degree (U.S. or equivalent) and software development experience
• Good communication skills with the ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders.

We are seeking a dynamic and technically proficient Python Support Engineer to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and Azure environments. The ideal candidate will bring a strong foundation in ETL designing and manteniance , Python habilities , Agile/Scrum leadership, and hands-on experience with platforms such as Airflow, Kafka , operational excellence, and the ability to drive cross-functional teams toward successful outcomes.

Location: Must live in Mexico, Argentina, Chile, Uruguay, or Colombia.

Key Responsibilities:

• Design, implement, and maintain ETL workflows and data pipelines using Python and Airflow.
• Support MSO-related data operations and automation processes.
• Monitor and troubleshoot data workflows to ensure timely and accurate data delivery.
• Collaborate with cross-functional teams to resolve incidents and optimize data processes.
• Ensure SLA compliance and provide Tier 1–3 support for data-related issues.
• Participate in cloud-based data integration and transformation tasks.

Technical Skills:

• Proficient in Python for data engineering and automation
• Experience with Airflow for workflow orchestration
• Familiarity with Kafka for data streaming (optional but valuable)
• Strong knowledge of PostgreSQL
• Experience with Azure services such as Data Factory and Functions

Availability & Coverage:

• 24/7 support rotation, including weekends and holidays as required
• Flexible schedule to accommodate urgent incident response and deployments
• Visa and passport required

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Why Us

• We offer End-to-end digital transformation expertise that helps clients from strategy through execution.
• We work with the biggest brands, offering the opportunity to be a part of industry-leading work We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
• We offer freedom and flexibility on the job, empowering our employees to make decisions
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities
• We offer the opportunity to work with colleagues across the globe
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect

Summary

The L2 Support Engineer will be responsible for providing second-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems.

Key Responsibilities:

• Provide L2 support for Genesys Contact Center components including routing, reporting, and voice infrastructure.
• Monitor system health and proactively identify and resolve issues.
• Troubleshoot incidents related to Genesys Engage/Cloud, SIP Server, GVP, Workspace, and other modules.
• Collaborate with L1 support and escalate unresolved issues to L3 or vendor support.
• Perform root cause analysis and implement preventive measures.
• Document incidents, resolutions, and standard operating procedures.
• Participate in change management and deployment activities.
• Ensure compliance with SLAs and internal quality standards.

Required Skills & Experience:

• Minimum 5 years of experience in Genesys Contact Center support.
• Strong understanding of Genesys architecture and components.
• Experience with Genesys Engage or Genesys Cloud platforms.
• Familiarity with SIP, VoIP, and telephony protocols.
• Proficiency in troubleshooting tools and techniques.
• Knowledge of ITIL processes and incident management.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Genesys certifications (e.g., GCP, GCA).
• Experience with CRM, IVR, CTI integrations.
• Exposure to cloud platforms (AWS, Azure).

What we offer

• Meal Support
• Saving Fund
• Multinational colleagues & projects
• Health & Life insurance for you and your family
• 30 days Christmas bonus

For latest updates, follow our page:

• 5+ years of experience with experience with Atlassian Jira Cloud

• Experience using a ticketing/ITSM system

•Practical scripting or automation experience

Job Description

Day to Day:

Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX. This Support specialist will provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams.

This role can pay up to 70,000 MXN monthly

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Key Responsabilities:

The ideal candidate should posses strong knowledge in PL/SQL and UNIX. Additionally,familiarity with ITRS monitoring tools and Autosys is required.

The candidate should be adept at responding to business queries and resolving issues.

They must also be capable of monitoring using the relevant tools and resolving any issues that arise, lastly, it's essential that they monitor tickets and resolve them within the stipulated SLA'S.

*Qualifications:

-Banking

-PL/SQL

-Unix

-ITRS

-Monitoring tools

-Autosys

1) Production support knowledge

2) Understanding of different modules like FT,PC PW, LD & IC

3) Flexcube is a + tables for different modules

4) EOD Cycle knowledge, different stages of EOD

5) Understanding of different interfaces and partner systems.

6) SWIFT messaging flow and different MT types.

Education requirements

We offer a competitive package that includes

• Life insurance
• Major Medical Expenses Insurance
• Minor Medical Expense Insurance
• Savings Fund 13%
• 30 days as Christmas Bonus
• 12 days of vacation in the first year, increasing 2 days as dictated by law.