In-House Service Agent — Admin & Customer Support

FedEx Express México; Cuautitlán Izcalli; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking an In-House Service Agent to support front-line operations and administrative tasks related to the clearance process. The role involves data entry, tracing shipments, resolving issues, and providing customer service in English and Spanish.

Responsibilities include documenting information, preparing reports, and ensuring shipments are properly manifested. Candidates should have a high school degree and prior clerical or customer service experience.

Formación

• Minimum Education: High School Degree/Equivalent.
• Minimum Experience: Previous clerical or customer service experience in a service environment.
• Minimum Required Skills: General office skills, good communication and human relations, clear speaking voice, neat appearance, ability to prioritize, bilingual English/Spanish.

Responsabilidades

• Provide customer service and administrative support for the clearance process.
• Document and enter customer information into the system promptly.
• Prepare operations and customer reports.
• Ensure shipments are manifested and reported when not.
• Audit records and files as assigned.
• Handle customers with non-document packages in cage.
• Provide package status updates and monitor shipment movement.

Conocimientos

Typing

Filing

Office software

Communication

Prioritization

English fluency

Spanish fluency

Shift flexibility

Educación

High School Degree/Equivalent

Descripción del empleo

FedEx Express México is seeking an In-House Service Agent to support front-line operations and administrative tasks related to the clearance process. The role involves data entry, tracing shipments, resolving issues, and providing customer service in English and Spanish.

Responsibilities include documenting information, preparing reports, and ensuring shipments are properly manifested. Candidates should have a high school degree and prior clerical or customer service experience.