Front Desk Service Agent - Customer & Ops Support

FedEx; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

FedEx in Mexico City is seeking a customer service and administrative assistant to handle over-the-counter and phone inquiries, assist with package tracing, and support station operations. The role includes preparing reports, maintaining airway bill records, and ensuring compliance with labeling, weight, and customs documentation.

The candidate should have a high school degree, basic English, and one year of clerical or customer service experience.

Qualifications

• High School degree or equivalent.
• Spoken and written fluency in local language.
• Demonstrated basic English.

Responsibilities

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Provide over-the-counter and phone support.
• Prepare operational reports and maintain files (airway bills).
• Review airway bills for accuracy and compliance, update records as needed.
• Ensure proper labeling, weight, and shipping content; check for hazardous materials and customs docs.

Skills

Customer service

Typing

Office basics

Communication

Education

High School degree

Tools

MS Office

Job description

FedEx in Mexico City is seeking a customer service and administrative assistant to handle over-the-counter and phone inquiries, assist with package tracing, and support station operations. The role includes preparing reports, maintaining airway bill records, and ensuring compliance with labeling, weight, and customs documentation.

The candidate should have a high school degree, basic English, and one year of clerical or customer service experience.