LM040: In-House Service Agen

FedEx; Cuautitlán Izcalli; On-site; MXN 100,000 - 167,000; Full time

Job summary

FedEx is seeking an administrative clerk to support front-line operations and customer service in Cuautitlán Izcalli. The role involves data entry, reporting, and ensuring shipments are properly documented and manifested.

The candidate should have a high school degree, proficient English (TOEIC 450), and prior clerical or customer service experience. Regular shifts and office-based duties are expected.

Qualifications

• High School Degree or equivalent is required and English proficiency of at least 450 TOEIC points.
• Clerical or customer service experience in a service environment is required.
• Strong office skills including typing, filing and basic computer programs; good communication.

Responsibilities

• Perform administrative tasks to support front-line operations and customer service.
• Enter data and prepare various operation and customer reports.
• Ensure shipments are manifested and trace status is updated in the system.
• Provide current package status updates and basic follow-up using COSMOS updates.
• Handle customers with non-document packages and prioritize tasks across shifts.

Skills

Typing

Filing

Office software

Communication

Interpersonal skills

Fluent English

Bilingual English/Spanish

Prioritization

Shift work

Education

High School Degree/Equivalent

Job description

Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.

General Job Description:

Under general supervision perform the following activities:

• Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow‑up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned

Minimum Requirements: Minimum Education:

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).

Minimum Experience:

• Previous clerical or customer service experience in a service environment.

Minimum Required Skills:

• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

FedEx está comprometido con un lugar de trabajo diverso e inclusivo.

FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales

FedEx is widely acknowledged as a world‑class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re‑certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.