Operations Support Agent II — Data Entry & Customer Service

FedEx; Zihuatanejo; On-site; MXN 120,000 - 180,000; Full time

Job summary

FedEx is seeking an administrative clerk for a station in Mexico. The role involves daily data entry of airway bills and time cards, handling packages, answering phones, and preparing outbound paperwork.

Requires a high school degree, typing ability, English fluency, and physical capability to lift up to 70 lbs. Valid driver's license preferred. FedEx emphasizes being a world-class, reputable employer.

Qualifications

• High School Degree/Equivalent.
• Typing speed 25/35 WPM and data entry experience.
• General office skills and good communication abilities.
• Clear speaking voice and English fluency.

Responsibilities

• Enter airway bills into system daily.
• Enter Time Cards information into PC daily.
• Handle D/T packages and inform customers of payment.
• Gather information for various reports.
• Answer phones, transfer calls, and take messages.
• Prepare paperwork for outbound packages (airways bills, PO Box, and address).
• Assist customers by answering questions on basic service features.
• Organize and update station files.

Skills

Typing (25/35 WPM)

Data entry

Office skills

Communication

English fluency

Lifting up to 70 lbs

Driver's license

Education

High School Degree/Equivalent

Job description

FedEx is seeking an administrative clerk for a station in Mexico. The role involves daily data entry of airway bills and time cards, handling packages, answering phones, and preparing outbound paperwork.

Requires a high school degree, typing ability, English fluency, and physical capability to lift up to 70 lbs. Valid driver's license preferred. FedEx emphasizes being a world-class, reputable employer.