Shipping & Customer Service Agent I

FedEx; Ciudad de México; On-site; MXN 96,000 - 152,000; Full time

Job summary

FedEx Express Latin America and Caribbean Division is hiring for a Service Agent I in Mexico City. The role involves over-the-counter and phone customer service, package tracing, and administrative support at the station level.

Minimum requirements include a high school diploma, fluency in the local language, basic English, and at least one year of clerical or customer service experience. The position requires lifting and the ability to work variable shifts in a fast-paced environment.

Qualifications

• High School degree or equivalent.
• Fluent in local language (spoken and written).
• Basic English proficiency.
• Minimum 1 year clerical or customer service experience.

Responsibilities

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Provide over-the-counter and phone support.
• Prepare and review various operations reports.
• Handle customers with packages in cage and maintain records.
• Interface with customers on customs-related issues and ensure proper documentation.
• Maintain neat and professional appearance of counter and work area.

Skills

Office skills

Communication

Professional appearance

Basic skills test

Heavy lifting

Shift flexibility

Education

High School diploma

English proficiency

Local language fluency

Job description

FedEx Express Latin America and Caribbean Division is hiring for a Service Agent I in Mexico City. The role involves over-the-counter and phone customer service, package tracing, and administrative support at the station level.

Minimum requirements include a high school diploma, fluency in the local language, basic English, and at least one year of clerical or customer service experience. The position requires lifting and the ability to work variable shifts in a fast-paced environment.