LM040: In-House Service Agent

FedEx Express México; Cuautitlán Izcalli; On-site; MXN 167,000 - 301,000; Full time

Job summary

FedEx Express México is seeking an In-House Service Agent to support administrative tasks and coordination for front-line operations at Parque Logistico San Martin Obispo in Cuautitlán Izcalli, Mexico. Responsibilities include data entry, ramp and sort activities, tracing shipments, and local customer service.

The role emphasizes documentation, timely system updates, and handling shipments and related reports. English fluency and ability to work various shifts are required.

Qualifications

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).
• Previous clerical or customer service experience in a service environment.

Responsibilities

• Perform administrative tasks to support front-line operations and coordination for the clearance process; respond to customer needs.
• Ensure customer information is properly documented and entered into the system on a timely basis.
• Type or prepare various operations and customer reports and ensure shipments are manifested or reported as needed.
• Provide current package status updates, monitor shipment movement, and interpret system updates.
• May perform other duties related to front-line operations and customer service as assigned.

Skills

General office skills

Communication and human relations

Clear speaking voice

Neat appearance

Prioritization

English and local language fluency

Shift flexibility

Education

High School Degree/Equivalent

Job description

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

RC787915 LM040: In-House Service Agent (Open) LM040: In-House Service Agent Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlan Izcalli, MEX Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

• Under general supervision perform the following activities: Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).

Minimum Experience

• Previous clerical or customer service experience in a service environment.

Minimum Required Skills

• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

FedEx está comprometido con un lugar de trabajo diverso e inclusivo. FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales.