Guest Communications Specialist — Hotel PBX

Montage International; Ixtapan de la Sal; On-site; MXN 134,000 - 201,000; Full time

Job summary

Montage International is seeking a professional PBX Operator to manage all hotel communications with a focus on courtesy and efficiency. You will answer incoming calls, route inquiries to the appropriate departments, and ensure messages are accurately recorded and delivered.

You will coordinate with front desk and other teams, handle guest requests promptly, and stay informed about hotel events. A High School diploma and strong verbal/written communication, multitasking ability, and basic

Qualifications

• High School Diploma or equivalent required.
• Excellent telephone etiquette and customer service skills.
• Clear verbal and written communication.
• Ability to multitask and manage multiple calls.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Coordinating communications within the hotel, including with front desk and other departments.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Telephone etiquette

Switchboard experience

Attention to detail

Education

High School Diploma or equivalent

Job description

Montage International is seeking a professional PBX Operator to manage all hotel communications with a focus on courtesy and efficiency. You will answer incoming calls, route inquiries to the appropriate departments, and ensure messages are accurately recorded and delivered.

You will coordinate with front desk and other teams, handle guest requests promptly, and stay informed about hotel events. A High School diploma and strong verbal/written communication, multitasking ability, and basic