Guest Communications & PBX Operator

Montage International; Baja California Sur; On-site; MXN 120,000 - 150,000; Full time

Job summary

Montage International is seeking a PBX Operator to manage guest and internal communications with a courteous, proactive approach. You will handle calls, messages, and inquiries, while staying informed about hotel events and services.

The role requires strong verbal and written communication, multitasking ability, and reliable computer skills. A high school diploma is required, and the position supports a professional guest experience within a luxury hotel environment.

Qualifications

• High School Diploma or equivalent required.
• Clear and effective verbal and written communication skills.
• Must be willing and able to multi-task.
• Basic knowledge of computers required.
• Excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking.
• Forwarding messages and faxes to guests and departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Coordinating communications within the hotel, including emergencies.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Phone etiquette

Problem solving

Education

High School Diploma

Tools

Computers

Job description

Montage International is seeking a PBX Operator to manage guest and internal communications with a courteous, proactive approach. You will handle calls, messages, and inquiries, while staying informed about hotel events and services.

The role requires strong verbal and written communication, multitasking ability, and reliable computer skills. A high school diploma is required, and the position supports a professional guest experience within a luxury hotel environment.