Operador(a) de Teléfonos

Montage International; México; Remote; MXN 134,000 - 201,000; Full time

Job summary

Montage International in Los Cabos is seeking a Front Desk PBX Operator to manage all incoming and outgoing guest calls and internal communications. You will deliver courteous switchboard service, take messages, forward faxes, and assist with front desk tasks to ensure smooth hotel operations.

Qualifications include a high school diploma and excellent verbal/written English communication. The role requires multitasking and basic computer skills in a fast-paced hospitality environment.

Qualifications

• High School Diploma or equivalent required.
• Clear and effective verbal and written communication skills.
• Must be willing and able to multi-task; basic computer knowledge.
• Previous switchboard or communications experience preferred.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking.
• Forwarding messages and faxes to guests and departments.
• Answering basic inquiries for guests in a courteous manner.
• Coordinating communications within the hotel, including emergencies.
• Assisting the front desk with tasks as needed.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

## Operador(a) de TeléfonosApply: MEX - Los Cabos: Full time: Posted Today: End Date: October 31, 2026 (15 days left to apply): R44882## Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please Click Here** **to apply internally.****PBX Operator**.***SUMMARY***The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.***ESSENTIAL FUNCTIONS***Job duties include; although are not limited to:* Answering and processing all incoming/outgoing guest and in-house calls* Providing prompt and courteous switchboard services to our guests, including message taking when necessary* Forwarding messages and faxes as needed to guests and various departments* Answering basic inquiries for guests in a courteous and efficient manner* Remaining aware of daily events, restaurant, entertainment, and special events in local area* Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards* Managing 3-4 calls per minute* Posting appropriate telephone charges when required* Adhering to safety regulations and emergency procedures* Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more* Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary* Performing any other job related duties as assigned***QUALIFICATIONS**** High School Diploma or equivalent required* Previous communications or switchboard experience preferred* Clear and effective verbal and written communication skills required* Must be willing and able to multi-task* Basic knowledge of computers and computer-aided research required* Must have excellent telephone etiquette and customer service skills***PHYSICAL REQUIREMENTS***Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*