Recepcionista De Spa

Montage International; Ixtapan de la Sal; On-site; MXN 83,000 - 124,000; Full time

Job summary

Montage International is seeking a Spa Receptionist to deliver five-star service to guests and members. You will handle spa reservations, greet visitors, and provide information on treatments and promotions with warmth and professionalism.

The role involves front desk duties, assistance with gift certificates, retail support, and maintaining a welcoming reception area. High school education is required; a Bachelor’s degree is preferred and prior front desk/reservations experience is desirable.

Qualifications

• High school or equivalent education required.
• Bachelor’s Degree preferred.
• Previous Front Desk/Reservations experience preferred.

Responsibilities

• Provide outstanding customer service for spa guests and callers, assisting with reservations and information.
• Accurately enter guest details into software systems and communicate spa services and promotions.
• Assist with gift certificates, retail restocking, inventory, and sales initiatives.
• Support front desk operations and maintain cleanliness of the guest reception and retail areas.

Skills

Customer service

Front desk

Reservations

Retail sales

Education

High school or equivalent

Bachelor’s degree (preferred)

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Spa Receptionist

The Receptionist is responsible for providing outstanding customer service for guests that call and inquire about making Spa Reservations. Agents are empowered to field all customer service inquiries and can clearly articulate spa services, describe the spa ambiance, inform guests of current promotions and reserve spa treatments by accurately entering all necessary information in to software systems. Receptionist will be enthusiastic; detail-oriented, articulate and convey genuine warmth in all interactions with a smile that will shine through the phone.

• Provide five star service to spa guests and members through greeting, guiding and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
• To help ensure the highest quality of service through aiding in gift certificate sales, with customers, calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Assist with guests at front desk and maintain cleanliness of Guest Reception and Retail area.
• High school or equivalent education required.
• Bachelor’s Degree preferred.
• Previous Front Desk/Reservations experience preferred.

Walking and standing are required throughout the working day--length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.