Spa Front Desk & Reservations Specialist

Montage International; Ixtapan de la Sal; On-site; MXN 83,000 - 124,000; Full time

Job summary

Montage International is seeking a Spa Receptionist to deliver five-star service to guests and members. You will handle spa reservations, greet visitors, and provide information on treatments and promotions with warmth and professionalism.

The role involves front desk duties, assistance with gift certificates, retail support, and maintaining a welcoming reception area. High school education is required; a Bachelor’s degree is preferred and prior front desk/reservations experience is desirable.

Qualifications

• High school or equivalent education required.
• Bachelor’s Degree preferred.
• Previous Front Desk/Reservations experience preferred.

Responsibilities

• Provide outstanding customer service for spa guests and callers, assisting with reservations and information.
• Accurately enter guest details into software systems and communicate spa services and promotions.
• Assist with gift certificates, retail restocking, inventory, and sales initiatives.
• Support front desk operations and maintain cleanliness of the guest reception and retail areas.

Skills

Customer service

Front desk

Reservations

Retail sales

Education

High school or equivalent

Bachelor’s degree (preferred)

Job description

Montage International is seeking a Spa Receptionist to deliver five-star service to guests and members. You will handle spa reservations, greet visitors, and provide information on treatments and promotions with warmth and professionalism.

The role involves front desk duties, assistance with gift certificates, retail support, and maintaining a welcoming reception area. High school education is required; a Bachelor’s degree is preferred and prior front desk/reservations experience is desirable.