Operador(A) De Teléfonos

Montage International; Ixtapan de la Sal; On-site; MXN 134,000 - 201,000; Full time

Job summary

Montage International is seeking a professional PBX Operator to manage all hotel communications with a focus on courtesy and efficiency. You will answer incoming calls, route inquiries to the appropriate departments, and ensure messages are accurately recorded and delivered.

You will coordinate with front desk and other teams, handle guest requests promptly, and stay informed about hotel events. A High School diploma and strong verbal/written communication, multitasking ability, and basic

Qualifications

• High School Diploma or equivalent required.
• Excellent telephone etiquette and customer service skills.
• Clear verbal and written communication.
• Ability to multitask and manage multiple calls.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Coordinating communications within the hotel, including with front desk and other departments.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Telephone etiquette

Switchboard experience

Attention to detail

Education

High School Diploma or equivalent

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

PBX Operator

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

Job duties include; although are not limited to:

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in local area
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job related duties as assigned
• High School Diploma or equivalent required
• Previous communications or switchboard experience preferred
• Clear and effective verbal and written communication skills required
• Must be willing and able to multi-task
• Basic knowledge of computers and computer-aided research required
• Must have excellent telephone etiquette and customer service skills

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.