Hotel PBX & Guest Communications Specialist

Montage International; México; Remote; MXN 134,000 - 201,000; Full time

Job summary

Montage International in Los Cabos is seeking a Front Desk PBX Operator to manage all incoming and outgoing guest calls and internal communications. You will deliver courteous switchboard service, take messages, forward faxes, and assist with front desk tasks to ensure smooth hotel operations.

Qualifications include a high school diploma and excellent verbal/written English communication. The role requires multitasking and basic computer skills in a fast-paced hospitality environment.

Qualifications

• High School Diploma or equivalent required.
• Clear and effective verbal and written communication skills.
• Must be willing and able to multi-task; basic computer knowledge.
• Previous switchboard or communications experience preferred.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to guests, including message taking.
• Forwarding messages and faxes to guests and departments.
• Answering basic inquiries for guests in a courteous manner.
• Coordinating communications within the hotel, including emergencies.
• Assisting the front desk with tasks as needed.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

Montage International in Los Cabos is seeking a Front Desk PBX Operator to manage all incoming and outgoing guest calls and internal communications. You will deliver courteous switchboard service, take messages, forward faxes, and assist with front desk tasks to ensure smooth hotel operations.

Qualifications include a high school diploma and excellent verbal/written English communication. The role requires multitasking and basic computer skills in a fast-paced hospitality environment.