Hotel PBX & Guest Communications Specialist

Montage International; Tamaulipas; Vor Ort; MXN 83.000 - 124.000; Vollzeit

Zusammenfassung

Montage International in Tamaulipas is seeking a dedicated PBX Operator to manage all hotel communications and guest requests with a positive, professional approach. The role centers on delivering prompt switchboard service and accurate message handling.

The position requires strong verbal and written communication, the ability to multi-task, and basic computer skills. Prior switchboard experience is preferred and a customer-focused mindset is essential.

Qualifikationen

• High School Diploma or equivalent required.
• Previous communications or switchboard experience preferred.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Aufgaben

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Remaining aware of daily events, restaurant, entertainment, and special events in local area.
• Ensuring wake up calls are properly monitored and are promptly placed within hotel policies and standards.
• Posting appropriate telephone charges when required.
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more.
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary.
• Performing any other job related duties as assigned.

Kenntnisse

Verbal communication

Written communication

Multi-tasking

Computer basics

Telephone etiquette

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Montage International in Tamaulipas is seeking a dedicated PBX Operator to manage all hotel communications and guest requests with a positive, professional approach. The role centers on delivering prompt switchboard service and accurate message handling.

The position requires strong verbal and written communication, the ability to multi-task, and basic computer skills. Prior switchboard experience is preferred and a customer-focused mindset is essential.