Global Services Operations Lead — Hybrid & Automation

Hewlett Packard Enterprise; Región Centro; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Senior Global Services Operations lead to oversee a diverse team responsible for service delivery, processes, and tooling alignment across regions.

You will standardize processes, drive automation, and coordinate with IT to ensure scalable, global solutions while guiding analysts in policies, tools, and training. English proficiency is required.

Qualifications

• Bachelor's degree in computer science, Engineering, Business or related field or equivalent work experience.
• 8+ years of relevant experience.
• Ability to speak and write in English.

Responsibilities

• Oversee global services operations team supporting HPEN Services business.
• Develop and manage processes; customize tools for maximum efficiency.
• Support integration efforts with a focus on systems, tools and processes.
• Standardize operating processes and policies across global service sales teams.
• Interface with internal IT teams to deliver business needs with scalability.
• Improve operational efficiency by reducing manual work and increasing automation.
• Manage a team of business operations analysts across policies, processes, systems and tools.
• Coordinate activities across service functions including quoting, order processing and contract management.
• Act as SME on SAP, SFDC, Oracle CPQ and self-serve tools; deliver training.

Skills

English proficiency

Education

Bachelor's degree or equivalent

Tools

SAP

SFDC

Oracle CPQ

Job description

Hewlett Packard Enterprise is seeking a Senior Global Services Operations lead to oversee a diverse team responsible for service delivery, processes, and tooling alignment across regions.

You will standardize processes, drive automation, and coordinate with IT to ensure scalable, global solutions while guiding analysts in policies, tools, and training. English proficiency is required.