Hybrid Global Services Operations Lead

Hewlett Packard Enterprise Development LP; Tlaquepaque; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Descripción de la vacante

Hewlett Packard Enterprise Development LP is seeking a Services Operations Manager to oversee a global services operations team, focusing on processes, tools, and integration with an emphasis on systems and efficiency.

The role requires 8+ years of relevant experience, a Bachelor's degree or equivalent, and a hybrid work model with about 2 days per week in an HPE office in Mexico. You will drive performance, coaching, and customer relationships across the organization.

Formación

• Workforce management and development.
• Leadership.
• Influencing Others.
• Escalation management, customer relationship-building.
• Knowledge of Corporate capabilities and outsourcing industry norms.
• Business Analysis and Planning.
• General Financial Management/Cost Management.
• General Project Management.
• In-depth understanding of technology in direct responsibility.
• Knowledge of industry and market trends.

Responsabilidades

• Manages teams and customers with defined scope, directing daily activities, recruitment, development, and cost management.
• Coaches and mentors employee direct reports.
• May coach and mentor non-direct reports as needed.
• Manages FPR process for company employees.
• Manages team and individual performance.
• Advises management and peers on matters of importance to area of responsibility.
• Proposes/influences direction-setting.
• Assigns responsibilities, provides leadership, and removes barriers to help reports achieve goals.
• Creates a working environment conducive to growth, high performance, and reward.
• Achieves diversity and other HR goals.

Conocimientos

Workforce management

Leadership

Influencing others

Escalation management

Customer relationship-building

Knowledge of outsourcing

Business analysis

Financial management

Project management

Technology awareness

Industry trends

Educación

Bachelor's degree in Computer Science, Engineering, Business or related field

Master's or advanced degree

Descripción del empleo

Hewlett Packard Enterprise Development LP is seeking a Services Operations Manager to oversee a global services operations team, focusing on processes, tools, and integration with an emphasis on systems and efficiency.

The role requires 8+ years of relevant experience, a Bachelor's degree or equivalent, and a hybrid work model with about 2 days per week in an HPE office in Mexico. You will drive performance, coaching, and customer relationships across the organization.