Hybrid Customer Support Specialist — Growth & Impact

Zerto; Tlaquepaque; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking a Customer Service professional in a hybrid role, requiring you to work on average 2 days per week from an HPE office. You will address escalated issues from end-users, dealers, and service providers and act as a liaison for field teams on customer satisfaction concerns.

The role emphasizes communication skills, basic hardware knowledge, and written correspondence abilities, with inclusive, accessible workplace commitments.

Formación

• Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
• Demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware, basic-level knowledge of operating systems software.

Responsabilidades

• Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Conocimientos

Customer relations

Verbal communication

Customer service

Basic hardware knowledge

Educación

Bachelor's degree

Master's degree

Descripción del empleo

Hewlett Packard Enterprise is seeking a Customer Service professional in a hybrid role, requiring you to work on average 2 days per week from an HPE office. You will address escalated issues from end-users, dealers, and service providers and act as a liaison for field teams on customer satisfaction concerns.

The role emphasizes communication skills, basic hardware knowledge, and written correspondence abilities, with inclusive, accessible workplace commitments.