Global Guest Profiles & Recognition Specialist

Four Seasons; Cabo San Lucas; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation service from San Lucas

Uniform laundry service

Training programs and workshops

Leadership interaction and recognition

Descripción de la vacante

Four Seasons Cabo San Lucas is seeking a Guest Relations Specialist to manage guest profiles globally, collaborating with Reservations, Front Office, and Concierge teams to ensure data accuracy and personalized service. The role emphasizes pre-arrival preparation, data privacy, and cross-department communication.

Required are a minimum of 2 years in luxury hospitality, fluency in English and Spanish, and experience with Golden/Opera systems.

Formación

• : Minimum 2 years in luxury hospitality service.
• : Fluent in English and Spanish.
• : Experience with guest profile management in Golden or Opera is essential.
• : Prior experience in Reservations or Front Office is required.

Responsabilidades

• : Review same-day arrivals and ensure profiles are captured.
• : Conduct pre-arrival reviews using Golden and Opera systems.
• : Maintain and update GRS guides and training materials.
• : Train colleagues in Reservations and Front Office on best practices.
• : Monitor and resolve duplicate guest profiles and related tickets.

Conocimientos

Attention to detail

Communication

Cross-department collaboration

Discretion with data

Herramientas

Opera

Golden Dashboard

KEY system

Descripción del empleo

Four Seasons Cabo San Lucas is seeking a Guest Relations Specialist to manage guest profiles globally, collaborating with Reservations, Front Office, and Concierge teams to ensure data accuracy and personalized service. The role emphasizes pre-arrival preparation, data privacy, and cross-department communication.

Required are a minimum of 2 years in luxury hospitality, fluency in English and Spanish, and experience with Golden/Opera systems.