Guest Recognition Specialist

Four Seasons; Cabo San Lucas; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Transportation service from San Lucas

Uniform laundry service

Training programs and workshops

Leadership interaction and recognition

Descripción de la vacante

Four Seasons Cabo San Lucas is seeking a Guest Relations Specialist to manage guest profiles globally, collaborating with Reservations, Front Office, and Concierge teams to ensure data accuracy and personalized service. The role emphasizes pre-arrival preparation, data privacy, and cross-department communication.

Required are a minimum of 2 years in luxury hospitality, fluency in English and Spanish, and experience with Golden/Opera systems.

Formación

• : Minimum 2 years in luxury hospitality service.
• : Fluent in English and Spanish.
• : Experience with guest profile management in Golden or Opera is essential.
• : Prior experience in Reservations or Front Office is required.

Responsabilidades

• : Review same-day arrivals and ensure profiles are captured.
• : Conduct pre-arrival reviews using Golden and Opera systems.
• : Maintain and update GRS guides and training materials.
• : Train colleagues in Reservations and Front Office on best practices.
• : Monitor and resolve duplicate guest profiles and related tickets.

Conocimientos

Attention to detail

Communication

Cross-department collaboration

Discretion with data

Herramientas

Opera

Golden Dashboard

KEY system

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture - embraced by the warmth of our Four Seasons "familia."

Be You

The GRS is responsible for guest profile management both on property and globally, focusing on three key areas: profile management, pre-arrival preparation, and data privacy. Through careful auditing and updating of guest information, the GRS ensures that all departments have accurate , relevant, and timely data to deliver personalized service.

This role works closely with Reservations, Front Office, and Guest Relations and Concierge teams to ensure all arrivals are properly reviewed and that guest histories, preferences, and special requirements are captured and communicated according to Four Seasons standards.

Knowledge and Skills

Experience: Minimum 2 years in luxury hospitality service.

Strong attention to detail, organizational skills, and the ability to work collaboratively across departments.

Proven experience with guest profile management in Golden, Opera, or similar hospitality systems is essential.

Fluency in spoken and written English and Spanish

Excellent communication skills, and discretion in handling confidential guest data are required .

Prior experience in Reservations or Front Office is required .

*This position requires applicants to have valid work authorization in Mexico, and Spanish proficiency is essential.

Master Your Craft

• Review same-day arrivals throughout the shift using the Golden Dashboard in KEY to identify any arrival not previously captured.
• Conduct Pre-Arrival reviews a minimum of two days in advance, using Golden and the Pre-Arrivals screen in Opera, to ensure profile completeness.
• Review Essentials submissions for Global, making edits, deletions, or approvals as required .
• Review Glitches and Qualtrics comments, updating the Golden profile with relevant Essentials.
• Identify duplicate profiles in Golden and submit tickets to the Corporate GRS Team for resolution.
• Monitor pending ServiceNow tickets related to Guest Recognition and respond as necessary.
• Track monthly Pre-Arrival progress in the Golden Dashboard to ensure departmental targets are met.
• Attend daily operational meetings and ensure operational teams are informed about any highlights or special requests.
• Communicate with relevant departments regarding global Guest Recognition initiatives and training needs.
• Review Golden Dashboards in KEY with Reservations and Front Office management to identify gaps and opportunities for improvement.
• Maintain and update the GRS Guide training manual to ensure new and backup GRS team members have clear reference materials.
• Support the training of colleagues in Reservations and Front Office on best practices for guest profile management and data accuracy.

What We Offer and What You Can Expect

You will become part of a supportive team with a genuine family spirit, where your talent will be valued and recognized.

Highly competitive salaries , with an attractive annual incentive plan for management and Department Head positions.

• Transportation service from San Lucas and San José del Cabo to the resort.
• Uniform laundry service , ensuring comfort and a professional appearance.
• Training programs and in-house workshops to support your professional development.
• A dynamic, diverse, and challenging work environment with close interaction with the leadership team.
• Recognition programs that celebrate your achievements , including awards for years of service, Employee of the Month, and Employee of the Year.

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961, and its history has been one of continuous innovation, remark