Bell Desk Coordinator

Four Seasons; La Ribera; On-site; MXN 240,000 - 320,000; Full time

Benefits offered by this job

Shuttle service from nearby points

Complimentary dry cleaning

Complimentary room nights

In‑house training workshops

Complimentary meals

Employee recognition programs

Job summary

Four Seasons Los Cabos is seeking a Bell Desk Coordinator to coordinate the bell staff, ensure a welcoming guest experience, assist with luggage, and support transfers in lobby areas and resort entrances. The role requires bilingual Spanish-English, at least two years in Front Desk or Rooms, plus luxury experience; proficiency with Opera Software and a strong customer-service mindset.

Be part of a team delivering exceptional service in a luxury setting, with opportunities for career growth and

Qualifications

• Fluency in Spanish and English required.
• Minimum 2 years in Front Desk or Rooms division.
• 2+ years in luxury hotel environment preferred.
• Proficient in Opera Software.
• Knowledge of hotel systems with attention to detail.
• Strong guest service orientation and communication.
• Cultural sensitivity and customer service mindset.
• Guest-centric focus and personalized service.

Responsibilities

• Coordinate daily bell staff activities and assign tasks.
• Supervise service standards during guest arrivals and departures.
• Handle, safekeep, and deliver guests' luggage.
• Organize internal transportation and external transport when needed.
• Monitor lobby cleanliness and order.
• Follow up on special guest requests.
• Train new staff and reinforce procedures.

Skills

Bilingual Spanish-English

Interpersonal skills

Customer service

Attention to detail

Guest service

Tools

Opera Software

Job description

Bell Desk Coordinator – Role Overview

Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as the proper handling of luggage, internal transfers, and logistical support in lobby areas and main resort entrances.

Responsibilities

• Coordinate the daily activities of the bell staff team, assigning tasks and service areas.
• Supervise compliance with service standards during guest arrivals and departures.
• Ensure the proper handling, safekeeping, and delivery of guests’ luggage.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor the cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and protocols.

Qualifications

• Fluency in both Spanish and English is required.
• Minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or a similar high‑end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest‑centric mindset with a keen understanding of personalized service and guest preferences.

Benefits

• Highly competitive salaries with an annual incentive plan for managerial roles at Department Head level.
• Shuttle service from San Luis and San Jose del Cabo to the resort.
• Complimentary dry cleaning for employee uniforms.
• Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and services at each location.
• In‑house training workshops for line and management employees.
• Complimentary buffet‑style duty meals.
• Employee Service Awards, Employee of the Month, and Employee of the Year recognitions.

What to Expect

• Be part of a caring team with a family spirit.
• Have opportunities to build a successful career with global potential.
• Work in a diverse and challenging environment and engage with the leadership team.
• Be recognized for your accomplishments.

Additional Information

Location: Los Cabos, Baja California, Mexico. The resort offers a unique blend of luxury and adventure on the Baja California Peninsula.

We look forward to receiving your application!