Reservations Agent

Four Seasons Hotels and Resorts; La Ribera; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Shuttle service

Uniforms provided

In-house training

Employee recognition awards

Descripción de la vacante

Four Seasons Los Cabos at Costa Palmas seeks a Reservations Agent to ensure guest satisfaction by managing emails and calls, validating profiles, and preparing accurate reservations. You will gather data such as names, contacts, and special requests, and ensure seamless communication with the Reservations team.

Ideal candidates have 2+ years in reservations or guest relations within luxury hotels, and fluency in Spanish and English.

Formación

• Fluency in Spanish and English is required.
• Minimum 2 years in reservations or guest relations.
• Two or more years in luxury hotel environments is a plus.
• Experience with Opera and Golden systems is preferred.

Responsabilidades

• Verify existing guest profiles in Golden before creating reservations.
• Create reservations via phone or email with complete data (name, contact, preferences).
• Respond to reservation emails and escalate to Supervisor/Manager as needed.
• Assist with hotel services inquiries and guest needs.

Conocimientos

Bilingual Spanish-English

Opera System

Golden System

Reservations experience

Herramientas

Opera

Golden System

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of Reservations Agent

The Reservation Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.

What you will do:

• Verify before creating a reservation if there is an existing profile in Golden, if there is, it should be used, otherwise a new one will be created.
• Create the requested reservations either via phone or email and make sure you have all the data: Full name, credit card, phone number, email, address, names of companions, special requirements, reason for travel and special diets. This information should also be in Golden.
• Respond and follow up on reservation emails, depending on each case should be escalated to the Reservation Supervisor and/or Reservation Manager.
• Assists in all inquiries in connection with the hotel services

What you bring:

• Fluency in Spanish and English is required for this position
• Prior experience in Opera and Golden System
• Minimum experience of two (2) years in reservations area or guest relations.
• Two (2) + years’ experience working within a luxury hotel or similar environment is considered an asset
• Ability to work with all hotel systems and maintain a high attention to detail.
• Understand and ability to deliver high quality, luxury service standards.
• Guest centricity and understanding of the importance of guest preferences.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA , will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Service Culture

Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos